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Terms And Conditions

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IMPORTANT INFORMATION

Terms & Conditions

These Terms & Conditions apply to all reservations made with Puratan Qila Ranthambhore through our website, direct booking channels, telephone, email, payment links, or other authorized channels.
01

Reservations & Payments

  • All reservations are subject to availability and confirmation by the hotel.
  • A booking will be considered confirmed only after receipt of the required advance/payment and issuance of confirmation by the hotel.
  • Guests must provide valid government-issued photo identification at check-in.
  • Any balance amount must be paid as per the terms mentioned in the booking confirmation.
  • Additional services and incidental expenses must be settled before check-out.
02

Check-in & Check-out

  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Early check-in and late check-out are subject to availability and may attract additional charges.
03

Rates & Taxes

  • Rates are applicable only for the dates, room category, occupancy, and meal plan specified in the booking confirmation.
  • Applicable government taxes will be charged as mentioned at the time of booking.
  • Additional services not included in the confirmed package will be charged separately.
04

Cancellation & No-Show

  • Cancellation charges will apply according to the cancellation policy communicated at the time of booking.
  • In case of a no-show or early departure, applicable retention/cancellation charges may be levied.
  • Any non-refundable booking, special promotional rate, group booking, wedding, event, or package may have separate cancellation terms, which will prevail over the general policy.
05

Refund Timeline

Where a booking is eligible for a refund under the applicable cancellation terms:

  • The refund will be initiated within a minimum of 7 days and a maximum of 15 days from the date the refund request is approved by Puratan Qila Ranthambhore.
  • Once the refund has been initiated, it may take an additional 30 to 60 days for the amount to be credited/reflected in the guest's bank account, credit/debit card, UPI account, or original payment method, depending on the respective bank, payment gateway, or payment service provider.
  • Accordingly, the minimum overall refund timeline is approximately 37 days and the maximum overall refund timeline is approximately 75 days from the date of refund approval.
  • Refunds will normally be processed through the original mode of payment.
  • Applicable cancellation charges, payment gateway charges, bank charges, or other non-refundable transaction charges, if any, may be deducted from the refundable amount.
  • For reservations made through a travel agent, online travel agency (OTA), or other third-party booking platform, the applicable refund policy and processing timeline of the respective third party may apply.
  • The hotel shall not be responsible for delays caused by banks, card networks, payment gateways, or other financial service providers after the refund has been successfully initiated.
Refund Initiation: 7–15 days after approval
Credit After Initiation: 30–60 days
Total Expected Refund Timeline: 37–75 days from approval
06

Privacy Policy

Puratan Qila Ranthambhore respects the privacy of its guests and is committed to protecting personal information collected during enquiries, reservations, payments, and stays.

Information We May Collect

We may collect information including:

  • Guest name and contact details
  • Address and identification information required for check-in or legal compliance
  • Booking and stay information
  • Payment and transaction information
  • Guest preferences, requests, and communication records
  • Information reasonably required to provide hotel services

How We Use Information

Personal information may be used to:

  • Process and manage reservations
  • Provide accommodation and related hotel services
  • Process payments and refunds
  • Communicate booking confirmations, updates, and service information
  • Maintain guest and transaction records
  • Meet legal, taxation, security, and regulatory requirements
  • Improve our services and guest experience

Information Sharing

Guest information will not be sold to third parties. Information may be shared with authorized payment processors, technology/service providers, government authorities, or other parties where reasonably necessary to process a booking, provide requested services, prevent fraud, or comply with applicable law.

Data Security

Reasonable administrative and technical measures are maintained to protect personal information against unauthorized access, misuse, loss, or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Contact

For questions regarding bookings, cancellations, refunds, these Terms & Conditions, or our Privacy Policy, please contact:

Puratan Qila Ranthambhore Sawai Madhopur, Rajasthan, India Email: info@puratanqila.com